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Customer Reviews: Average Rating:  Rating :  - Warranty service from hell
I purchased this item in March 2008 from one of the NYC local electronics store (PC Richards) mainly for it's feature set, appearance and somewhat good pricing. This product worked well for about 5 months, then it simply died during normal use with a slight pop sound somewhere inside and a faint burning smell. Since store warranty has already expired, I looked up a closest to my house authorized repair shop from SANYO site, called them and brought it in for repairs. Seemed simple enough, manufacturers warranty was still valid and no questions where asked. It has been almost 4 months since then, I have called them almost every week for the past three months, the only answer I was given - "Parts are on back order". When I asked them if there where any equivalent replacements, they told me that SANYO doesn't label their parts the same way as all generic products and thus they can't match the parts to replace them. Maybe it's the fault of the repair shop, then I ask myself how did SANYO even authorize them to repair anything .... In any case, I have given up on that shop and picked up the unit as is (broken), now I'm in the search of the part/repair shop again having used the damn machine only for 5 months out of 9 that I own it. When I was picking it up from the shop, a repairman told me that SANYO is always that hesitant to provide parts and that it's not the worse case yet... So as a general warning to all who seek a well priced, sleek looking Microwave - buy the one that has a better customer service and don't be fooled by a mere appearance. + See Full Customer Review |  |
